Career Highlights: believe the process

With over 19 years of international experience, I have built a career at the crossroads of digital transformation, operational excellence, and human-centric leadership.

Driving Digital Transformation Across Borders
From France to India, the UAE, and Australia, I have led large-scale IT transitions and innovation initiatives for organizations such as GEODIS, Brittany Ferries, and Energies de Loire. My approach blends strategic vision with hands-on execution, always aligning technology with business goals.

Pioneering AI Integration for Workflow Automation; n8n, Zapier, make
I have specialized in workflow automation using n8n and advanced prompt engineering for AI agents. By integrating these technologies, I’ve delivered solutions that streamline operations, enhance marketing, and optimize project management for diverse clients.

Change Management & Agile Methodologies Veteran
Throughout my journey, I have managed complex change programs, implemented Agile and DevOps practices, and fostered cultures of innovation. My leadership has empowered teams to embrace new technologies and achieve operational resilience.

Delivering Measurable Impact
Whether optimizing ITSM processes, introducing advanced analytics, or executing Lean Six Sigma projects, my focus remains on measurable results: improved efficiency, cost savings, and sustainable growth.

Making a Social Difference
Beyond the corporate sphere, I actively participate for some NGO to promote digital inclusion and professional integration. I am committed to mentoring, coaching, and supporting social initiatives that empower individuals and communities.

Let’s connect to explore how my experience and vision can drive your next transformation project.

person holding green plant during daytime

Experiences

Interim CIO – DeeWyy -Web & Mobile App Automation (Jan 2025 – Present) - Delivering tailored workflow automation and AI solutions for diverse clients. Specialize in n8n integration, prompt engineering, and the orchestration of marketing, project management, and CRM systems. Advise organizations on leveraging automation to boost productivity and reduce operational costs.

Interim CIO – Energies de Loire (Sept 2024 – Dec 2024) - Led a large-scale digital transformation for a fast-growing photovoltaic company. Overhauled IT systems, implemented ITIL and COBIT governance, and introduced no-code/low-code and AI-driven solutions. Strengthened cybersecurity, optimized costs, and fostered a culture of innovation and upskilling.

IT Transition Manager – GEODIS (May 2022 – June 2023) - Oversaw global IT operations across APAC, EMEA, and the Americas. Drove DevOps transformation, managed a team of 30+, and ensured seamless service delivery in transport and supply chain. Implemented ITIL-based process improvements, business automation, and knowledge management initiatives.

Domain Manager, Booking IS – Brittany Ferries (Nov 2020 – Oct 2021) - Supervised booking, ship, and port operations systems. Restructured information systems, managed resources and budgets, and led Agile transformation. Enhanced analytics, improving operational efficiency and customer experience.

ITSM Transition Manager – Apprentis d’Auteuil (July 2019 – Jan 2020) - Implemented ITIL for shared services and managed change across the organization. Launched digital literacy programs and developed comprehensive IT risk mitigation strategies.

Contract Manager – Naval Group (France/India/Australia) (May 2017 – Mar 2018) - Optimized contract management and project coordination for international teams. Enhanced stakeholder communication and implemented robust vendor management frameworks.

Delivery Manager – Médiamétrie (Jan 2017 – May 2017) - Managed delivery processes, aligning operations with strategic goals. Led process automation projects to improve efficiency and reduce errors.

Method & Quality Engineer – France TV (Sept 2016 – Dec 2016) - Developed and implemented quality assurance processes, introducing innovative techniques to enhance service delivery.

International Customer Support Manager – Médiamétrie (Jan 2015 – May 2016) - Led global support teams and implemented multi-lingual systems, elevating client satisfaction and service excellence.

IT Transition Manager – BNP Paribas Cardif (Jan 2014 – Oct 2014) - Managed IT transition projects, ensuring smooth technology adoption and minimal disruption through effective change management.

ITSM Implementation Manager – SIS Supporter (Oct 2011 – June 2012) - Led ITSM projects, introducing AI-driven automation to enhance service delivery and operational efficiency.

System & Network Engineer Consultant (2006–2011) - Held various roles for Saint-Gobain, DEVSI, Mondadori France, Nolpa, AXA Bank, Commerzbank, and Figaro Classifieds. Specialized in system administration, project integration, and interim IT management.

Civic & Volunteer Engagement - Co-founder of La Sourcerie (digital inclusion), advisor for startups, and active participant in professional mentorship and social impact initiatives.

For more details, please see my downloadable CV on LinkedIn or connect with me . -->

Technical Expertise

Digital Transformation & Innovation

19+ years leading digital transformation projects across Europe, Asia-Pacific, and the Middle East.
Proven ability to align technology with business strategy for sustainable growth.

Workflow Automation & AI Integration

Advanced expertise in workflow automation (n8n, Zapier, Make) and prompt engineering for AI agents.
Design and implementation of end-to-end solutions: marketing automation, project management, CRM integration, and service orchestration.
Integration of conversational and autonomous AI to optimize business processes.

IT Service Management & Governance

Mastery of ITSM frameworks: ITIL, COBIT, ISO27001.
Implementation of IT governance, risk management, and compliance (GDPR, UK GDPR).
Process optimization, KPI definition, and dashboard creation for SLA monitoring.

Agile, DevOps & Change Management

Leading Agile and DevOps transformations to foster innovation and operational resilience.
Expertise in change management, organizational alignment, and continuous improvement.
Driving Lean Six Sigma initiatives for efficiency and quality.

Cloud, SaaS & Emerging Technologies

Hands-on with cloud platforms, SaaS, ERP, and CRM systems (Salesforce, HubSpot, Airtable, Notion, Monday.com, etc.).
Integration of IoT, AI, and no-code/low-code solutions to accelerate digital adoption.
Advanced skills in rapid prototyping and deployment of web/mobile applications.

Stakeholder Engagement & Leadership

Strong communication, stakeholder management, and cross-cultural team leadership.
Vendor relationship management and strategic partnership development.

Tools & Platforms

n8n, Zapier, Make, Airtable, Notion, Figma, Tableau, Trello, ClickUp, Asana, Canva, Google Workspace, Microsoft 365, Jira, ServiceNow, BMC, EasyVista, Salesforce, HubSpot, Intercom....

Languages